@InCollection{GenaroLour:2015:StMaAp,
author = "Genaro, Andreia F{\'a}tima Sorice and Loureiro, Geilson",
title = "Stakeholder Management as an Approach to Integrated Management
System (IMSSTK)",
booktitle = "Transdisciplinary lifecycle analysis of systems",
publisher = "IOS",
year = "2015",
editor = "Curran, R. and Verhagen, W. J. C. and Stjepandic, J. and Wognum,
N. and Borsato, M.",
pages = "31--39",
keywords = "Integrated Management Systems, Requirements Management,
Stakeholder Management, Deming Cycle.",
abstract = "This paper aims to present a new approach to Integrated Management
System (IMS), as a management system able to manage all
stakeholders identified by an organization. A worldwide trend to
integrate the requirements of different standardized management
systems is observed, but organizations have faced an increasing
number of standardized systems, motivating many researchers to
focus on new integration methodologies. Taking as reference the
management systems used by the most organizations (e.g.: quality,
environmental, safety and occupational health and social
responsibility), this paper intends to present the existing
commonalities among the requirements of these standards and after
that, to present the existing commonalities among stakeholders
identified for each integrable requirements. Stakeholder
management can also be interpreted as an effective way to map out
requirements for processes and products, as well as a way to map
out management requirements for an organization, which enables to
implement requirements in addition to those already defined in
standardized systems such as ISO standards. Therefore, it can be
affirmed that the traditional IMS approach allows a generalization
of the IMS concept towards stakeholder management by analyzing the
commonalities among the most used standardized systems and its
stakeholders. The Integrated Stakeholders Management proposed in
this paper is unlimited, making organizations do not become
dependent only on standardized systems. This new approach helps to
incorporate requirements provided by an analysis of stakeholders
demand. In this context, it is concluded that the new concept of
IMS proposed herein is an alternative solution organizations that
aim to achieve better levels of satisfaction of stakeholders,
focusing on meeting their requirements and also in overcoming
their expectations in an integrated manner within their management
processes, not depending only on the standardized systems.",
affiliation = "{Instituto Nacional de Pesquisas Espaciais (INPE)} and {Instituto
Nacional de Pesquisas Espaciais (INPE)}",
doi = "10.3233/978-1-61499-544-9-31",
url = "http://dx.doi.org/10.3233/978-1-61499-544-9-31",
isbn = "{978-1-61499-544-9; 978-1-61499-543-2}",
language = "en",
seriestitle = "Advances in Transdisciplinary Engineering",
targetfile = "genaro_stakeholder.pdf",
volume = "2",
urlaccessdate = "28 mar. 2024"
}